Frequently Asked Questions
Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, AMEX, Afterpay, and most major credit/debit cards.
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help.
Frequently Asked Questions
Shipping & Delivery
How much is shipping and how long will it take?
Shipping costs are calculated at checkout. Most orders are delivered within 2–7 business days.
Do you ship internationally?
At the moment, we only ship within Australia (but we’re working on expanding this).
How can I track my order?
Once your order ships, you’ll receive an email with tracking details so you can follow your delivery.
Frequently Asked Questions
Returns & Warranty
What is your return policy?
You can return items within 30 days of delivery if they are unused and in their original packaging. See our Returns Policy for details.
Are your products covered by warranty?
Yes, all our products come with a manufacturer’s warranty of 12 months.
My item arrived damaged, what should I do?
Please contact us immediately with photos of the damage and we’ll arrange a replacement or refund.
Frequently Asked Questions
Product Information
Are your products genuine?
Yes, we only sell 100% genuine products.
Will this unit fit my car?
Each product page includes compatibility details. If you’re unsure, get in touch and we’ll be happy to confirm.
Can’t find your car year and model?
No problem! Send us your car’s make, model, and year, and our team will confirm compatibility or recommend the best option for you.
Frequently Asked Questions
Installation & Support
Can I install it myself?
Yes! Although we do recommend you seek professional service for peace of mind.
Do you offer installation services?
Yes! We have professional installers available at our store, House of Soundz, located at 59 Hudson Street, Hamilton, 2303, NSW, Australia. Contact us to book a time that suits you.
Do you provide technical support?
Absolutely. Our team is here to help before and after your purchase—just give us a call or send us a message.